1. Our Commitment to Privacy
Victorian Funeral Aid (ABN 93 657 157 250) is committed to protecting your privacy and treating your personal information with the same dignity and respect we bring to our funeral services. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or engaging our services — whether for traditional burial, Islamic burial, or cremation — you consent to the collection and use of your information as described in this policy.
2. Information We Collect
We may collect the following types of personal information:
- Contact details — name, phone number, email address, suburb, preferred contact method
- Service information — details about the deceased, place of passing, type of service required, preferred cemetery, mosque, church, or other venue, family wishes regarding religious or cultural traditions
- Payment information — billing details (processed securely via third-party providers)
- Website usage data — IP address, browser type, pages visited (via cookies)
3. How We Collect Information
We collect information when you:
- Call us directly
- Submit an enquiry or quote request via our website
- Engage our funeral, burial, or cremation services
- Correspond with us by email, SMS, WhatsApp, or post
4. How We Use Your Information
We use your personal information to:
- Provide and coordinate funeral, burial, and cremation services
- Coordinate with cemeteries, mosques, churches, Imams, celebrants, and other relevant parties on your behalf
- Respond to enquiries and quote requests
- Process payments and issue invoices
- Complete required government documentation and death registration (BDM Victoria)
- Improve our services and website
- Comply with legal obligations
We will never sell your personal information to third parties or use it for unsolicited marketing without your consent.
5. Disclosure of Information
We may share your information with:
- Cemeteries, crematoria & burial facilities — to coordinate services
- Mosques, churches & religious officiants (including Imams and celebrants) — to arrange faith-based services and ceremonies
- Government agencies — for death registration and required permits (e.g. BDM Victoria, coroner's office)
- Doctors and medical professionals — where required to obtain death certificates and related documentation
- Service providers — such as IT, payment processing, and communication platforms, who are bound by confidentiality obligations
We do not disclose your information to any other third parties without your consent, unless required by law.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our systems use industry-standard security measures. Sensitive information submitted via our website is transmitted using SSL encryption.
7. Cookies
Our website may use cookies to improve your experience. Cookies are small files stored on your device. You can disable cookies in your browser settings, however this may affect some website functionality.
8. Access & Correction
You have the right to request access to, or correction of, any personal information we hold about you. To make a request, contact us using the details below. We will respond within a reasonable timeframe.
9. Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, and to comply with legal, regulatory, and business requirements. After this period, information is securely destroyed.
10. Contact Us About Privacy
If you have any questions, concerns or complaints about how we handle your personal information, please contact us:
- Phone: (03) 9705 0959
- Email: privacy@victorianfuneralaid.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
This policy is reviewed annually and updated as required. The current version is always published on this page.